SHIPPING

Welcome to Spirit Golf Co.! We are delighted to serve you and provide you with the best shopping experience possible. Please read our Shipping Policy to understand how we handle shipping and delivery for purchases made on our store located at https://www.spiritgolfco.com/.

1. Order Processing: Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or sales events, processing times may be slightly longer.

2. Shipping Methods and Rates: We offer several shipping options to accommodate your preferences. Shipping rates and estimated delivery times are provided at checkout. Please note that delivery times may vary based on your location and the shipping method chosen.

3. Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your package.

4. Shipping Locations: We offer shipping worldwide. If your location is not listed during checkout, please contact our Customer Support team for assistance.

5. Address Accuracy: Please ensure that your shipping address is accurate and complete before finalizing your order. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.

6. Customs and Import Taxes: For international orders, please be aware that your shipment may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

7. Delivery Issues: If your order is significantly delayed or has not arrived within the estimated timeframe, please contact our Customer Support team for assistance. We will work to resolve the issue and provide you with the necessary support.

8. Lost or Stolen Packages: Spirit Golf Co. is not responsible for packages lost or stolen after they have been successfully delivered to the address provided by the customer. Please ensure you have a safe and secure delivery location.

9. Contact Us: If you have any questions, concerns, or requests regarding our Shipping Policy, specific shipping inquiries, or delivery issues, please contact our Customer Support team at CS@spiritgolfco.com.

We appreciate your trust in Spirit Golf Co. and strive to deliver your orders promptly and efficiently.

RETURNS

Thank you for shopping with Spirit Golf Co.! We value your satisfaction and want to ensure a seamless shopping experience. Please read our Return Policy carefully to understand how returns and exchanges are handled for purchases made on our store located at https://www.spiritgolfco.com

1. Returns and Exchanges: We accept returns and exchanges within 15 days from the date of delivery. To be eligible for a return or exchange, items must be unused, unwashed, and in the same condition as received. Tags and labels must remain attached.

2. Items Not Eligible for Return: The following items are not eligible for return or exchange:

   • Items marked as “Final Sale” or “Non-Returnable”

   • Customized or personalized items

   • Items damaged due to customer mishandling or wear and tear

3. Return Process: To initiate a return or exchange, please follow these steps:

   • Contact our Customer Support team at CS@spiritgolfco.com to request a Return Authorization (RA) number.

   • Pack the item securely in its original packaging along with the completed Return Form.

   • Clearly write the RA number on the outside of the package.

   • Ship the package to the address provided by our Customer Support team.

4. Refunds and Processing: Once we receive your returned item and it is inspected, we will process your refund or exchange. Refunds will be issued to the original payment method used for the purchase. Please allow 7 business days for the refund to appear in your account.

5. Exchanges: If you wish to exchange an item, please follow the return process and indicate the desired replacement item on the Return Form. Exchanges are subject to product availability.

6. Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by Spirit Golf Co.

7. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 15 days of delivery. We will provide instructions for returning the item and arrange for a replacement or refund, including return shipping costs.

8. Contact Us: If you have any questions, concerns, or requests regarding our Return Policy or a specific return/exchange, please contact our Customer Support team at CS@spiritgolfco.com.

We strive to provide you with quality products and exceptional service. Your satisfaction is our priority.